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Privacy Policy

Protecting consumer customer information on the Internet in the same way we protect it in all other ways we interact with you is of the highest importance to us.

Our privacy policy applies to private information (“non-public personal information”) that has been provided to us by, or that we learned from other sources about, our customers, former customers and individuals who contact us about becoming customers (“you” or “your”). This policy applies to consumers. It applies not only to transactions you conduct on-line, but also to information you provide us through written files, by telephone, and/or when you send us E-mail. We are providing this statement of our privacy policy to you as required by law.

You can visit our Web site without providing us with any personal information about yourself to find out about our products and services.

You can also obtain information about web security further down this page, which outlines the details of our use of encryption technology and answers questions about our Web banking security.

Collection and Retention of Non-Public Personal Information
We collect and retain information about you to identify and communicate with you, to provide you with products and services you have requested, to help us respond to your questions, and to inform you about other financial services that may be of interest to you.

We collect the following types of non-public personal information about you from the following sources:

  • Information we receive about your identity, such as your name, address, social security number, and driver’s license number;
  • Information about your transactions with us, and others, such as your ATM, debit and credit card usage;
  • Information we receive from marketing analysis companies for marketing purposes, such as economic and demographic data; and,
  • Information gathered using data collection forms on the website which are submitted by a user.

Disclosure of Non-Public Personal Information to Non-Affiliated Third Parties
We will not share all of the information we collect about you, as described in the Collection and Retention of Non-Public Personal Information section above, with companies.

Disclosure of Non-Public Personal Information in Other Circumstances
We may also disclose non-public personal information about you as necessary to effect, administer, or enforce transactions that you have requested or authorized, or to maintain or service your accounts with us, or as otherwise described below. We normally disclose information:

  • When it is necessary or helpful in completing a transaction;
  • With authorities if a crime has been committed
  • When it is necessary to comply with a law, regulation, legal process or court order which applies to us or to an affiliate;
  • When you authorize us to;
  • To other companies, financial institutions and networks which may be involved in processing your transactions;
  • To local, state or federal authorities, if we believe a crime may have been committed; and,
  • To our agents and to third parties who perform services or functions on our behalf to facilitate the delivery of information related to your accounts or to other business services that may be of interest to you;
  • In response to requests by our regulatory agencies or requests by agents of UnionBanCal Corporation or its affiliated companies, such as independent auditors, consultants or attorneys.

Additional Rights
You may have additional privacy protections under some state laws. For example, certain state laws may restrict the types of information we may disclose about you, limit the parties with whom we may share such information, or require us to provide you with additional notices or opt-out rights. We will comply with applicable state laws before disclosing non-public personal information about you.

Our Employees’ Access to and Use of Customer Information
Each of our employees has responsibility for maintaining the confidentiality of customer information. We require all of our employees to agree in writing to protect the confidentiality of customer information and to use it only for our business purposes. Our policy is to prohibit employees from accessing your personal information unless there is a business reason to do so. Internal access and sharing of information about you within our various service units occurs to evaluate and facilitate the services you have requested or to inform you of other business services that may be of interest to you. We train our employees to recognize the importance of customer confidentiality. Employees who violate these standards are subject to disciplinary measures.

Maintaining the Accuracy of Customer Information
We have procedures in place to help us to maintain the accuracy of the personally identifiable information that we collect. Please contact us at 760.434.1732 or by e-mail at orders@pacificalliancenotary.com if you believe that our information about you is incomplete, out-of-date, or incorrect.

Maintaining Confidentiality in Our Business Relationships with Other Companies
From time to time we contract with other businesses to perform specific services in support of our products. When it is necessary to provide confidential customer information to a third party, we require each business that we select to safeguard non-public personal information regarding our customers in accordance with this Privacy Policy.

Cookies
Solely for the purpose of providing improved service, we will occasionally use a "cookie". A cookie is a small bit of information given to your browser by a web site, which can later be retrieved. A cookie is a way for a web site to recognize whether or not you have visited the site before. The cookie cannot be read by a web site other than the one that "set" the cookie. We use cookies for administrative purposes, or where you are able to customize the information you see. Recording cookies at such points makes your online experience easier and more personal. Most cookies last only through a single session, or visit. They do not read your hard drive or contain any information that you have not already explicitly revealed. None will contain information that will enable anyone to contact you via telephone or e-mail. Your web browser can be set to inform you when cookies are set or to prevent them from being set.

Children's Privacy
Our web site is directed to an audience of adult consumers. We do not knowingly solicit or collect personal information from children on our site.

Pacific Alliance Web Security
At Pacific Alliance we work toward ensuring that all financial transactions, data transmissions and communications are completed in a secure online environment. To safeguard all personal information, we:

  • Requires both a user ID and a password
  • Uses encrypted pages for password log-ins
  • Maintain high standards for employee training, instilling in each employee a respect for client confidentiality

Browser Requirements
To support our encryption, Pacific Alliance operates with the most popular versions of Netscape and Microsoft Web browser software. These browsers are designed to prevent encrypted information from being written onto the user's hard drive, safeguarding against an unauthorized user from accessing Pacific Alliance customer encrypted data.

Pacific Alliance does not store encrypted personal information in the form of cookies. We use cookies only to access stored passwords or to enable users to customize information. We also use cookies to scan connecting PCs for information, which helps us determine if an online session is genuine. If you have questions about our Security Policy, please contact us.

Encryption
Pacific Alliance uses a 128-bit Secure Socket Layer (SSL) protocol to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than Pacific Alliance.

Firewalls
Firewalls have been placed between users and Pacific Alliance servers, as well. We employ an expert, independent third-party service to scan our network regularly for potential vulnerabilities.

Reservation of Rights
We reserve the right to add to, delete and otherwise change the terms of this Privacy Policy at any time by posting a notice of the change (or an amended Privacy Policy) at this Web site. If required by law, we will send you a notice of any change. Your continued use of our Web site or any on-line service following notification will constitutive your agreement to the amended Privacy Policy.